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2017 Annual Consumer Confidence Report (CCR)

2017 Annual Drinking Water Quality Report

Town of Rowland

Water System Number: “NC 03-78-040

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2017 Annual Drinking Water Quality Report Town of Rowland

We are pleased to present to you this year’s Annual Drinking Water Quality Report. This report is a snapshot of last year’s water quality. Included are details about your source(s) of water, what it contains, and how it compares to standards set by regulatory agencies. Our constant goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. We are committed to ensuring the quality of your water and to providing you with this information because informed customers are our best allies. If you have any questions about this report or concerning your water, please contact Joe McGirt at 910-374-5333. We want our valued customers to be informed about their water utility. If you want to learn more, please attend any of our regularly scheduled meetings. They are held at the second Tuesday of every month at 6:30 pm at 202 West Main Street.

What EPA Wants You to Know

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline (800-426-4791).

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (800-426-4791).

If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drinking water is primarily from materials and components associated with service lines and home plumbing. The Town of Rowland is responsible for providing high quality drinking water, but cannot control the variety of materials used in plumbing components. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline or at http://www.epa.gov/safewater/lead.

The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally-occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity. Contaminants that may be present in source water include microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife; inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming; pesticides and herbicides, which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses; organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems; and radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities.

In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.

When You Turn on Your Tap, Consider the Source

The water that is used by this system is Groundwater and is located at two locations in Rowland.

Source Water Assessment Program (SWAP) Results

The North Carolina Department of Environment and Natural Resources (DENR), Public Water Supply (PWS) Section, Source Water Assessment Program (SWAP) conducted assessments for all drinking water sources across North Carolina. The purpose of the assessments was to determine the susceptibility of each drinking water source (well or surface water intake) to Potential Contaminant Sources (PCSs). The results of the assessment are available in SWAP Assessment Reports that include maps, background information and a relative susceptibility rating of Higher, Moderate or Lower.

The relative susceptibility rating of each source for the Town of Rowland was determined by combining the contaminant rating (number and location of PCSs within the assessment area) and the inherent vulnerability rating (i.e., characteristics or existing conditions of the well or watershed and its delineated assessment area). The assessment findings are summarized in the table below:

Susceptibility of Sources to Potential Contaminant Sources (PCSs)

Source Name

Susceptibility Rating

SWAP Report Date

Well # 1

Moderate

April 25, 2017

Well #2 A

Moderate

April 25, 2017

The complete SWAP Assessment report for the Town of Rowland may be viewed on the Web at: www.ncwater.org/pws/swap. Note that because SWAP results and reports are periodically updated by the PWS Section, the results available on this web site may differ from the results that were available at the time this CCR was prepared. If you are unable to access your SWAP report on the web, you may mail a written request for a printed copy to: Source Water Assessment Program – Report Request, 1634 Mail Service Center, Raleigh, NC 27699-1634, or email requests to swap@ncdenr.gov. Please indicate your system name, number, and provide your name, mailing address and phone number. If you have any questions about the SWAP report please contact the Source Water Assessment staff by phone at 919-707-9098.

It is important to understand that a susceptibility rating of “higher” does not imply poor water quality, only the system’s potential to become contaminated by PCSs in the assessment area.

Help Protect Your Source Water

Protection of drinking water is everyone’s responsibility. You can help protect your community’s drinking water source(s) in several ways: dispose of chemicals properly; take used motor oil to a recycling center, volunteer in your community to participate in group efforts to protect your source.

Violations that Your Water System Received for the Report Year

During 2017, or during any compliance period that ended in 2017, we received a Monitoring violation that covered the time period of 11/1/2016 – 11/30/2016]. We also received a Reporting Violation for the annual CCR report. We have changed our procedures to assure this does not happen again.

NOTICE TO THE PUBLIC

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER

Violation Awareness Date: 1/06/2017

We are required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not our drinking water meets health standards. During the compliance period specified in the table below, we did not complete all monitoring or testing for the contaminants listed and therefore cannot be sure of the quality of your drinking water during that time.

Contaminant group**

Facility ID NO./

Sample point ID

Compliance period

begin Date

Number of samples/

sampling frequency

WHEN SAMPLES WERE TAKEN

(Returned to Compliance)

Disinfectant Residual

D01 / B01

11/01/2016 – 11/30/2016

2 / Per Month

December 2016

.

(DI) Disinfectant Residual must be tested with the collection of each compliance bacteriological sample, at the same time and site.

What should I do? There is nothing you need to do at this time.

What is being done? We have changed our sampling procedures.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

For more information about this violation, please contact the responsible person listed in the first paragraph of this report.

Water Quality Data Tables of Detected Contaminants

We routinely monitor for over 150 contaminants in your drinking water according to Federal and State laws. The tables below list all the drinking water contaminants that we detected in the last round of sampling for each particular contaminant group. The presence of contaminants does not necessarily indicate that water poses a health risk. Unless otherwise noted, the data presented in this table is from testing done January 1 through December 31, 2017. The EPA and the State allow us to monitor for certain contaminants less than once per year because the concentrations of these contaminants are not expected to vary significantly from year to year. Some of the data, though representative of the water quality, is more than one year old.

Unregulated contaminants are those for which EPA has not established drinking water standards. The purpose of unregulated contaminant monitoring is to assist EPA in determining the occurrence of unregulated contaminants in drinking water and whether future regulations are warranted.

Important Drinking Water Definitions:

Not-Applicable (N/A) – Information not applicable/not required for that particular water system or for that particular rule.

Non-Detects (ND) – Laboratory analysis indicates that the contaminant is not present at the level of detection set for the particular methodology used.

Parts per million (ppm) or Milligrams per liter (mg/L) – One part per million corresponds to one minute in two years or a single penny in $10,000.

Parts per billion (ppb) or Micrograms per liter (ug/L) – One part per billion corresponds to one minute in 2,000 years, or a single penny in $10,000,000.

Action Level (AL) – The concentration of a contaminant which, if exceeded, triggers treatment or other requirements which a water system must follow.

Treatment Technique (TT) – A required process intended to reduce the level of a contaminant in drinking water.

Maximum Residual Disinfection Level (MRDL) – The highest level of a disinfectant allowed in drinking water. There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants.

Maximum Residual Disinfection Level Goal (MRDLG) – The level of a drinking water disinfectant below which there is no known or expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants.

Locational Running Annual Average (LRAA) – The average of sample analytical results for samples taken at a particular monitoring location during the previous four calendar quarters under the Stage 2 Disinfectants and Disinfection Byproducts Rule.

Level 1 Assessment – A Level 1 assessment is a study of the water system to identify potential problems and determine (if possible) why total coliform bacteria have been found in our water system.

Level 2 Assessment – A Level 2 assessment is a very detailed study of the water system to identify potential problems and determine (if possible) why an E. coli MCL violation has occurred and/or why total coliform bacteria have been found in our water system on multiple occasions.

Maximum Contaminant Level (MCL) – The highest level of a contaminant that is allowed in drinking water. MCLs are set as close to the MCLGs as feasible using the best available treatment technology.

Maximum Contaminant Level Goal (MCLG) – The level of a contaminant in drinking water below which there is no known or expected risk to health. MCLGs allow for a margin of safety.

Tables of Detected Contaminants

REVISED TOTAL COLIFORM RULE

Microbiological Contaminants in the Distribution System – For systems that collect less than 40 samples per month

Contaminant (units)

MCL Violation

Y/N

Your

Water

MCLG

MCL

Likely Source of Contamination

Total Coliform Bacteria

(presence or absence)

N/A

N/A

N/A

TT*

Naturally present in the environment

E. coli

(presence or absence)

N

Absent

0

Routine and repeat samples are total coliform-positive and either is E. coli-positive or system fails to take repeat samples following E. coli-positive routine sample or system fails to analyze total coliform-positive repeat sample for E. coli

Note: If either an original routine sample and/or its repeat samples(s) are E. coli positive, a Tier 1 violation exists.

Human and animal fecal waste

Inorganic Contaminants

Contaminant (units)

Sample Date

MCL Violation

Y/N

Your

Water

Range

Low High

MCLG

MCL

Likely Source of Contamination

Fluoride (ppm)

11/29/16

N

0.133

N/A

4

4

Erosion of natural deposits; water additive which promotes strong teeth; discharge from fertilizer and aluminum factories

Lead and Copper Contaminants

Contaminant (units)

Sample Date

Your

Water

Number of sites found above the AL

MCLG

AL

Likely Source of Contamination

Copper (ppm)

(90th percentile)

8/02/17

.157 ppm

0

1.3

AL=1.3

Corrosion of household plumbing systems; erosion of natural deposits

Lead (ppb)

(90th percentile)

8/02/17

ND

0

0

AL=15

Corrosion of household plumbing systems; erosion of natural deposits

Disinfectant Residuals Summary

Year Sampled

MRDL Violation

Y/N

Your

Water

(highest RAA)

Range

Low High

MRDLG

MRDL

Likely Source of Contamination

Chlorine (ppm)

2017

N

1.48 ppm

.5 – 2.5 ppm

4

4.0

Water additive used to control microbes

Stage 2 Disinfection Byproduct Compliance – Based upon Locational Running Annual Average (LRAA)

Disinfection Byproduct

Year Sampled

MCL Violation

Y/N

Your

Water

(highest LRAA)

Range

Low High

MCLG

MCL

Likely Source of Contamination

TTHM (ppb)

N/A

80

Byproduct of drinking water disinfection

Location

B01

2017

N

ND

N/A

N/A

80

Byproduct of drinking water disinfection

HAA5 (ppb)

N/A

60

Byproduct of drinking water disinfection

Location

B01

2017

N

ND

N/A

N/A

60

Byproduct of drinking water disinfection

The PWS Section requires monitoring for other misc. contaminants, some for which the EPA has set national secondary drinking water standards (SMCLs) because they may cause cosmetic effects or aesthetic effects (such as taste, odor, and/or color) in drinking water. The contaminants with SMCLs normally do not have any health effects and normally do not affect the safety of your water.

Other Miscellaneous Water Characteristics Contaminants

Contaminant (units)

Sample Date

Your

Water

Range

Low High

SMCL

Iron (ppm)

11/29/2016

0.147 ppm

N/A

0.3 mg/L

Sodium (ppm)

11/29/2016

16.8 ppm

N/A

N/A

Sulfate (ppm)

11/29/2016

2.49 ppm

N/A

250 mg/L

pH

11/29/2016

7.2

N/A

6.5 to 8.5

 

Rates, Policies, and Fees

EFFECTIVE JULY 1, 2015

Taxes

Rowland Property Tax Rate…….79¢ per $100 valuation for 2015-2016 (7.6 mils)

Robeson County Tax Rate……..77¢ per $100 valuation for 2015-2016 (7.7 mils)

 

ALL UTILITY RATES LISTED HERE ARE FOR TOWN RESIDENTS; OUT-OF-TOWN RATES ARE DOUBLE IN-TOWN RATES FOR WATER AND SEWER, AND FOR RESIDENTIAL GARBAGE COLLECTION.  DEBT SERVICE FEE RATES ARE THE SAME FOR ALL CUSTOMERS.

Utility Deposits  —  No utility deposits are required for home-owners; renters and mobile home owners who do not own the land their homes sit on must pay a $150.00 deposit, which is refundable after the deduction of the final balance when closing the account.

Water and sewer rates are the same for residential and commercial customers.

Water Rates……….$19.00 for the 1st 2000 gallons, plus $2.31 per additional 1000 or portion thereof

Sewer Rates……… $22.00 for the 1st 2000 gallons, plus $2.31 per additional 1000 or portion thereof  

Utility Debt Service Charges are assessed as follows (Please note that these charges are NOT cumulative):  

2,000 gallons or less: $8.00

2,001-5,000 gallons: $10.89

5,001-10,000 gallons: $13.20

10,001-25,000 gallons: $15.81

25,001 gallons or more: $20.13

Late payment penalty: $10.00

Reconnection fees: Regular Hours – $35.00; after 4:00 pm & on weekend – $50.00

Meter tampering charge: $100.00 per offense

Tap Fees:  Contact Town Hall for Water and Sewer tap fee rates.

Residential Garbage Rates: In-town – $23.50 per cart per month for once-weekly collection 

  Commercial Garbage Rates:

            Carts: $28.49 per cart per month for once-weekly collection

            Dumpsters: Charges depend on dumpster size and frequency of collection; enquire at Town Hall for more information

 

Utility Billing Policy

Utility bills are put in the mail so as to be delivered on the 1st working day of the month; bills are due the 20th of the month in which billed; late charges are assessed on the first working day after the 20th of that month. 

ANY UTILITY BILL WHICH HAS A BALANCE FROM THE PREVIOUS BILL AS WELL AS THE CURRENT BILL MUST BE PAID IN FULL BY 5:00P.M. ON THE 10th OR SERVICE WILL BE DISCONTINUED

A $35.00 fee will be charged for reconnection of utility service when payment is made after the due date. Please note that after the disconnect list has been given to Public Works, the $35.00 fee will be charged WHETHER OR NOT service has actually been disconnected.

Garbage Collection Policy

Residential garbage is collected by Waste Management every Friday except Christmas Day when that holiday falls on a Friday; please have your garbage can at the curb by Thursday evening.

Collection of grass clippings, brush and leaves, or any other yard waste is made either Thursday or Friday, depending on volume; please have yard waste at the curb by Wednesday evening. 

Brush and limbs must be separated from leaves and grass clippings. Brush and limbs must be no longer than four feet in length and six inches in diameter.

THERE MUST BE NO GARBAGE OR TRASH MIXED WITH ANY YARD WASTE!!

White goods (appliances) and brown goods (discarded home furnishings) are collected the first Wednesday of each month. 

We DO NOT collect used tires! 

Home demolition or tree removal performed by commercial contractors will not be collected by the town. It is the contractor’s responsibility to remove construction debris and trees!